Services.

Results oriented. Authentic. Forward thinking.
The origin of hospitality and service lies in tourism and the hotel industry, where these are the core of every activity. Today, with digitalization a part of everyday life, excellent service is more important than ever. Regardless of the sector – we put ourselves into your customers’ shoes.

In the service sector in particular, it is crucial to ensure optimal customer contact. This type of hospitality can be learned. Whether you are a large or small company, as a hospitality agency, we support you in optimizing the experience of your customers, our guest. To do this, we rely on tried-and-true approaches from the hotel and restaurant industries to ensure that the well-being of your customers is the main focus. Hospitality is like a jigsaw puzzle – in the end, many small parts make up the overall picture.

How We Add Value for You

Service oriented. Innovative. Reliable.
We work with you to create the big picture, carefully putting all of the details in place. What can we do to delight your guests and customers? What are his expectations, needs and wishes? Which company processes could be made even more customer friendly? How can you achieve your goals as an entrepreneur while staying true to your values?

We pull from our extensive know-how and our accumulated experience, to ensure that you make the best impression possible. This helps you strengthen the relationship with your customers and helps stimulate their enthusiasm. We are always guided by the question of how to make your customers feel comfortable. Through hospitality your customers will become your guests and will remain loyal in the long term. A win-win situation for both parties.

We pull from our extensive know-how and our accumulated experience, to ensure that you make the best impression possible. This helps you strengthen the relationship with your customers and helps stimulate their enthusiasm. We are always guided by the question of how to make your customers feel comfortable. Through hospitality your customers will become your guests and will remain loyal in the long term. A win-win situation for both parties.

Our tailored concepts are as unique as your company. Based on potential optimization areas we will work with you to conceive individual hospitality measures and make hospitality your ultimate criterion for success. Our involvement can range from demonstrating potential or designing concepts to implementing alongside your team. We aren’t satisfied unless your customers and guests feel comfortable and recommend you.

What exactly is all this about? For an inside look at some of our implemented projects, including a description of concrete measures created, check out our case studies here:

Art & Culture viennacontemporary
SportsFIFA Football World Cup 2018 & Hospitality Concepts
Hotel & Gastronomy Hotel Liebnitzmühle
Culinary & Wine Gerüch{t}eküche
Fairs & Exhibitions – AC Forum, Reed Exhibitions
Events Amour Forum Europe 2019
Other ServicesWolf Theiss

Take also a look at our new company presentation and see which services we are offering or at Christine’s speaker profile to get an overview about her lectures and workshops about hospitality and service. To see what magazines have already reported, read the posts on our media archive.

Holistic. Reflected. Tailored.

As a hosting consultant, we are the connecting linkconnecting link between you as an entrepreneur and your customers as guests. That’s why we’d like to get to know you, your target group and your stakeholders, as well as your needs and wishes. We’ll review your customer approach, applying a keen eye from the outside and analyzing your company’s internal processes.
We’ll dive deep into your corporate culture and the values you wish to convey.

With that as the foundation, we’ll develop a comprehensive concept for your individual customer experience. Hospitality takes into account all areas of the company, not just those in direct contact with customers.

Effective. Dynamic. Stress-free.

A concept is only effective if it is put into practice – by the staff as a whole. We’ll help you make sure everyone is on board. We call this corporate hospitality. Our goal is to firmly anchor hospitable conduct from all those involved in your company. We’ll help you implement this through workshops and trainings. Together, we’ll make sure that all aspects are coordinated and that we’ve got all of the pieces of the puzzle. We’ll take care of the big picture and the small details that will delight your customers and guests. During implementation, flexibility and common sense are important. We take a look at everything on site, feel how it is received and step in when changes are needed. We aren’t satisfied until you are satisfied.

Action-oriented. Unforgettable. Professional.

Learning and living hospitality We’d like to support you and your team.
In our trainings, we inspire customer-oriented thinking and action in everyday work, so that you and your team become a unique host. A host for employees, customers and guests! What can other sectors of the catering and hotel industry learn? What are the building blocks of excellent service that people remember? And what is the deciding factor when dealing with customers, digitally or in person? As a hospitality agency, we will help you make your team aware of how to bring a sparkle to the eyes of your customers.

For us, service orientation and hospitality are absolutely a matter of mentality – they’re at the heart of customer loyalty. Christine delights in passing on her enthusiasm for the topic through keynote speeches, workshops and lectures. She not only enjoys talking about hospitality, service and event management, she’s also keen on encouraging enthusiasm for entrepreneurship. She follows the motto “if you are passionate about something, you can light the fire in others.”

You can find a list of Christine’s current lecture topics here.

We are happy to adapt our content to the current situation and to your personal needs.
Christine Friedreich offers exciting content on hospitality and service, adding value for your audience and generating new perspectives.