Privacy Policy

General Information

Friedreich gastgeberberatung e.U. (“Friedreich Hospitality”) is a company based in Vienna, registered in the commercial register of the Vienna Commercial Court under FN 429553 x. The company operates a corporate presence on the website (the “Website”).

These data protection provisions clarify the nature, scope, and purposes of the collection and use of data from customers (“Users”) by Friedreich Hospitality. The protection of our customers’ personal data is of particular concern to us. We process this data exclusively in accordance with legal provisions (DSG, TKG). In these data protection provisions, we inform about the most important aspects of data processing within the scope of our website.

You can obtain information about your data stored with us at any time and exercise your right to correction, restriction, data portability, or deletion of your data. If you wish to object to the collection, processing, or use of your data by Friedreich Hospitality in accordance with these data protection provisions overall or for individual measures, you can also address your objection by email or letter to the contact details below. If you believe that the processing of your data violates data protection law or that your data protection rights have otherwise been violated, you can complain to the supervisory authority. In Austria, this is the Data Protection Authority.


Collection, Processing, Purposes, and Use of Personal Data

We collect, store, and process your data for the handling of our collaboration with you, our service activities (such as processing inquiries, providing downloads of studies and whitepapers, or our newsletter), technical administration, processing applications, our own marketing purposes, and the prevention of crimes.

Employees of our and affiliated companies who need your personal data to fulfill the purposes stated above will receive your personal data. Your personal data will only be passed on to third parties to the extent permitted by law, including for the purpose of contract processing or billing, for marketing purposes, or if you have given your prior consent.

Service providers commissioned by us are obliged to treat your data confidentially and to process it only to the extent necessary for the provision of services.

We do not use automated decision-making or profiling according to Art. 22 GDPR.


Project Execution

We use your data to carry out and process your project as well as for payment processing. We only transmit your data to third parties to the extent necessary to fulfill these tasks. The data transmitted to third parties will be used by them exclusively to fulfill the tasks incumbent on them as part of the contract implementation. Once the contract has been fully processed and the purchase price has been paid in full, the data will be deleted after the expiry of the tax and commercial retention periods.


Legal Basis of Processing

  • Consent (Art 6 Para 1 Lit A GDPR): If you have given us your consent – for example, for our newsletter – the processing of your personal data will only take place in accordance with the purposes and scope specified in the respective consent declaration. You can revoke your consent at any time with effect for the future in writing by email or letter to our contact address below. Revoking your consent does not affect the lawfulness of the processing carried out based on your consent until the revocation. Each newsletter email also contains an unsubscribe link with which you can revoke your consent to receive the newsletter.
  • Fulfillment of contractual obligations (Art 6 Para 1 Lit B GDPR): The processing of your data is carried out to fulfill our contractual obligations. For example, we need your name and address to issue an invoice for our collaboration. If difficulties arise or if you have concerns or inquiries, we need your email address or telephone number to be able to contact you.
  • Fulfillment of legal obligations (Art 6 Para 1 Lit C GDPR): The processing of your data may be necessary due to legal obligations to which we are subject (especially for the retention of business letters and contractual documents). Such obligations arise, among other things, from the Commercial Code, the Federal Fiscal Code, or the Civil Code.
  • Protection of legitimate interests (Art 6 Para 1 Lit F GDPR): If it is necessary to protect our legitimate interests or those of a third party, we may process your data. Our legitimate interest in processing your data exists for our own and third-party marketing purposes, customer loyalty, or legally permissible direct advertising. There is also a legitimate interest in processing your data for administrative purposes within our and socially affiliated companies and in the context of legal prosecution and defense. Therefore, your data may be processed based on these legitimate interests even in addition to the legal basis of your consent, i.e., even if you have revoked any consent.



Our website uses so-called cookies. These are small text files that are stored on the user’s device with the help of their browser. They do not cause any damage. We use cookies to make our offer user-friendly. Some cookies remain stored on the end device until they are deleted. They enable us to recognize the customer’s browser on their next visit.

If this is not desired, the (default) browser can be set up to inform about the setting of cookies and to allow this only in individual cases by the user. However, disabling cookies may limit the functionality of our website.

For more information on our cookies/plugins, please visit the following page:


How can you prevent the storage of cookies?

In your browser, you can set that storage of cookies is only accepted if you agree. This prevents further setting of cookies for the future. If you only want to accept Friedreich Hospitality cookies but not the cookies of our service providers and partners, you can choose the setting in your browser to “block third-party cookies.” You can find the procedure for the most common browsers at the following links:

Mozilla Firefox
Google Chrome
Microsoft Internet Explorer
Apple Safari
Google Chrome für Android 
Firefox für Android


Contact Form

If you contact us via the form on the website or by email, your provided data will be stored with us for the purpose of processing the request and for any follow-up questions until further notice. However, we never share this personal data without your explicit consent.


Contact Management and Newsletter

For our online marketing activities and for analysis purposes, we use Hubspot, a service of Hubspot Inc. This is an integrated software solution that covers various aspects of our online marketing, such as content management (landing pages), email marketing (newsletters, automated mailings, e.g., for providing downloads), contact forms & CRM (customer data management).

To send the Friedreich Hospitality newsletter, we use the email address provided by you and require your confirmation for this. If you no longer wish to receive newsletters from us, you can object to this at any time. You will find an unsubscribe link in every newsletter.

For sending our newsletters, we use the integrated software solution “HubSpot,” a service of HubSpot Inc. This information, such as receipt and read confirmations of Friedreich Hospitality newsletters, as well as content of our website, is stored on servers of the software partner HubSpot. “Cookies” are set that are stored on your computer and enable us to analyze your use of the website. HubSpot evaluates the collected information (e.g., IP address, geographical location, type of browser, duration of the visit, and pages accessed) on behalf of Friedreich Hospitality to generate reports about the visit and pages visited by Friedreich Hospitality. The legal basis for collecting the data is Art. 6 Para. 1 lit. f GDPR.

More information about HubSpot: Hubspot, 2nd Floor 30 North Wall Quay, Dublin 1, Ireland, Phone: +353 1 5187500.

HubSpot is certified under the terms of the “EU – U.S. Privacy Shield Framework” and is subject to TRUSTe’s Privacy Seal and the “U.S. – Swiss Safe Harbor” Framework.

Information about HubSpot’s privacy policy:

Information from HubSpot regarding EU data protection regulations:

Information about the cookies used by HubSpot can be found here:


Use of Social Plugins

Social media plugins are integrated into our website to recommend and share articles on social networks such as Facebook, LinkedIn, Google, and Instagram.

When a social plugin is called up during the use of our website, the user’s internet browser establishes a direct connection with the servers of the respective social network. The content of the social plugin is thus transmitted directly to the user’s browser and integrated by it into the accessed digital platform. This integration forwards the information that the user has accessed the corresponding digital platform to the social network. If the user is logged into the social network, it can assign the call of the digital platform to the user’s account. When the user interacts with a social plugin, e.g., by clicking the “Like” button, the corresponding information is directly transmitted from the user’s browser to the social network and stored there. For more information on the purpose and scope of data usage by social networks and privacy settings, please refer to the privacy policies of the social networks. To prevent social networks from using the data generated when using our products, the user must log out of the social networks before accessing the respective digital platform.


Company Responsible for the Processing of Personal Data

Please direct all information requests, inquiries, or objections to data processing by email to or to the following address:

Friedreich gastgeberberatung e.U.
Wasagasse 11/3
1090 Vienna
+43 1 402 20 32


Contact Information for the Relevant Local Supervisory Authority

If you believe that the processing of your data violates data protection law or that your data protection rights have been violated, you can submit a complaint to your local supervisory authority. In Austria, the Austrian Data Protection Authority is responsible for this.

Postal address: Austrian Data Protection Authority, Barichgasse 40–42, 1030 Vienna, Austria
Phone: +43 1 521 520